Payment & Bookings Information
No booking can be confirmed until Paddlefish Adventure has received payment in full or a 20% deposit, and we have informed you that your chosen date is available. Bookings must be paid for in full 7 days in advance. We cannot guarantee your place on the adventure should you fail to pay by this time.
Whilst we make every effort to avoid cancelling adventures, it may sometimes be unavoidable. We reserve the right to cancel an adventure if viable numbers are not reached or due to adverse weather conditions or circumstances beyond our control. Should we be forced to cancel your adventure you will have the option of changing your adventure to an alternative day, keeping your adventure as a credit for future use or receiving a full refund, including your deposit. Please ensure that phone numbers and emails are correctly stated on the booking form and that you can be contacted on these numbers in case of cancellation.
If you need to cancel your adventure please contact us, in writing, as soon as possible. We offer a full refund providing you let us know one week in advance of your adventure. Should you cancel within one week of your adventure you will lose your deposit - although your deposit may be used as a credit towards another adventure.
Group Bookings & Special Offers
For any discounts or special offers to apply, you must supply us with full details at the time of booking. To take advantage of any group discount all members of the group must book together, group members booking at a later stage will not receive the discount. Child discounts for coastal cruises apply to the under 14's.
Transport & Arrival
Please meet at Newquay Harbour, 30 minutes before your adventure. The meeting place for all Paddlefish Adventures is the "Newquay Harbour Adventure Centre" on the main quay (South Quay) in Newquay Harbour - directions. We do not provide transport to this point. Please note: Parking at Newquay Harbour is often limited, it, therefore, may be advisable to use the town car parks or get dropped off.
Paddlefish Adventure is insured to the sum of ?3,000,000 for public liability. We cannot, however, be held responsible personal belongings. You may wish to take out your own insurance against personal loss, injury or having to cancel your adventure.
You will not be allowed aboard if you are under the influence of alcohol or drugs and the skipper deems you unsafe to board. Your skipper has the right to cancel your trip at any point through unacceptable behaviour - their decision is final and their instructions must be adhered to at all times for your own safety.